Answers to your questions, before and after you travel.

Dial *#06# on your phone keypad. If you see an "EID" code, your phone supports eSIM. Most iPhone XS or later, Pixel 3 or later, and Samsung Galaxy S20 or later support it.

Yes. If you bought your phone from a carrier and never switched, ask them to unlock it. Without unlocking, the eSIM won't connect to the destination network.

Yes. The eSIM installs as a second line. Keep your main SIM for calls and SMS, and use the eSIM as your data line.

No. Each plan is a one-time purchase. We only ask for an email to send you the QR and a recovery link.

Credit and debit cards via Stripe. Depending on your country, also Apple Pay, Google Pay and other local methods shown at checkout.

The currency you select on the site. The price you see when you click "Buy" is the final price charged.

Ideally before you leave home, over WiFi and with enough battery. Installing doesn't burn days: the plan only starts counting on your first connection to the destination network.

Each eSIM profile is single-use. If you delete it from your phone, it can't be reinstalled. If you need to reinstall, write to us before deleting.

No. Once installed on a device, the eSIM is bound to that phone and cannot be moved to another.

Validity starts on the first connection to a supported network at destination, not when you install the QR. You can install the day before without losing days.

Make sure the eSIM is set as your data line, that data roaming is enabled on that line, and switch WiFi off for a couple of minutes to force registration on the local network.

Each day you have a high-speed data allowance. After it's used up, the connection keeps working at no extra cost but at reduced speed (typically between 128 kbps and 1 Mbps depending on the local carrier).

Our plans are data-only. For calls and messages, use apps like WhatsApp, Telegram, FaceTime or Google Voice over the data connection.

If the QR hasn't been installed and there's a verifiable technical issue, we refund the unused portion. Requests must be submitted within 14 days of purchase. Once installed or connected to a network, the purchase is final.

Yes. Always save your order link — you can always come back to see the QR. If you don't have it either, email us with your purchase email and the plan destination.

Email us at support@9roam.com with your ICCID (in the order detail), your phone model and the country you're trying from. We'll help as soon as we can.